Frequently Asked Questions

Your questions, answered. Find everything you need to know about our products and services.

1. Are you a Thailand company?

Yes, we are a legally registered company in Thailand. We have a warehouse located in Bangkok, ensuring we can serve our customers efficiently.

2. What is your product warranty?

We offer a 1-year warranty on all our lighting fixtures. This warranty covers manufacturing defects in materials and workmanship. Integrated LED components are also covered for 1 year.

3. What is NOT covered by the warranty?

The warranty does not cover damage from improper installation, misuse, accidents, exposure to harsh weather, or normal wear and tear. It also does not cover non-integrated light bulbs or any third-party installation costs.

4. How do I make a warranty claim?

To make a warranty claim, please contact our customer service on Line @eleganthome with your order number, a description of the issue, and photos or video of the defect. Our team will guide you through the process.

5. How can I contact customer service?

You can reach our friendly customer service team on Line @eleganthome . We aim to respond to all inquiries within 12-24 hours.